{"id":2435,"date":"2026-07-08T09:57:29","date_gmt":"2026-07-08T08:57:29","guid":{"rendered":"https:\/\/heartmember.com\/nl\/?page_id=2435"},"modified":"2026-07-08T09:57:37","modified_gmt":"2026-07-08T08:57:37","slug":"klachten","status":"publish","type":"page","link":"https:\/\/heartmember.com\/nl\/klachten\/","title":{"rendered":"Klachtenprocedure"},"content":{"rendered":"\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c125663\" id=\"klachtenprocedure\" data-block-id=\"c125663\"><style>.stk-c125663 {margin-top:50px !important;margin-bottom:50px !important;}.stk-c125663 .stk-block-heading__text{font-size:50px !important;}@media screen and (max-width:999px){.stk-c125663 .stk-block-heading__text{font-size:50px !important;}}<\/style><h1 class=\"stk-block-heading__text\">Klachtenprocedure<\/h1><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Ondanks dat wij altijd ons uiterste best doen om je zo goed mogelijk te helpen, maken ook onze medewerkers helaas wel eens een foutje. Wij begrijpen dat het erg vervelend kan zijn als je bestelling niet zoals gewenst verloopt. We streven er dan ook naar om onze service zo compleet mogelijk te maken.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Daarom horen we het graag als je een klacht of een suggestie ter verbetering van onze service hebt. Suggesties mag u altijd telefonisch doorgeven op 0118&nbsp; \u2013&nbsp; 236310.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Heb je een klacht? Dan verzoeken wij u de volgende punten te mailen naar&nbsp;<a href=\"mailto:support.nl@heartmember.com\">support.nl@heartmember.com<\/a><\/p>\n\n\n\n<ul style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\" class=\"wp-block-list\" data-block-type=\"core\">\n<li data-block-type=\"core\">Een omschrijving van de klacht<\/li>\n\n\n\n<li data-block-type=\"core\">Het bestelnummer of factuurnummer waarop de klacht van toepassing is<\/li>\n\n\n\n<li data-block-type=\"core\">Contactpersoon en contactgegevens<\/li>\n\n\n\n<li data-block-type=\"core\">Eventueel de gewenste correctieve actie<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Wij nemen je klacht na ontvangst direct in behandeling en zullen binnen 14 dagen met een inhoudelijke reactie komen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Klachtenprocedure Ondanks dat wij altijd ons uiterste best doen om je zo goed mogelijk te helpen, maken ook onze medewerkers helaas wel eens een foutje. Wij begrijpen dat het erg vervelend kan zijn als je bestelling niet zoals gewenst verloopt. We streven er dan ook naar om onze service zo compleet mogelijk te maken. Daarom [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2435","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachtenprocedure - Heart Member NL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heartmember.com\/nl\/klachten\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenprocedure - Heart Member NL\" \/>\n<meta property=\"og:description\" content=\"Klachtenprocedure Ondanks dat wij altijd ons uiterste best doen om je zo goed mogelijk te helpen, maken ook onze medewerkers helaas wel eens een foutje. Wij begrijpen dat het erg vervelend kan zijn als je bestelling niet zoals gewenst verloopt. We streven er dan ook naar om onze service zo compleet mogelijk te maken. Daarom [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heartmember.com\/nl\/klachten\/\" \/>\n<meta property=\"og:site_name\" content=\"Heart Member NL\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-08T08:57:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/klachten\\\/\",\"url\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/klachten\\\/\",\"name\":\"Klachtenprocedure - Heart Member NL\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/#website\"},\"datePublished\":\"2026-07-08T08:57:29+00:00\",\"dateModified\":\"2026-07-08T08:57:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/klachten\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/heartmember.com\\\/nl\\\/klachten\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/klachten\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Klachtenprocedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/\",\"name\":\"Heart Member\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/#organization\",\"name\":\"Heart Member NL\",\"url\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/heartmember.com\\\/app\\\/uploads\\\/sites\\\/2\\\/2025\\\/11\\\/Heart-Member.svg\",\"contentUrl\":\"https:\\\/\\\/heartmember.com\\\/app\\\/uploads\\\/sites\\\/2\\\/2025\\\/11\\\/Heart-Member.svg\",\"width\":434,\"height\":115,\"caption\":\"Heart Member NL\"},\"image\":{\"@id\":\"https:\\\/\\\/heartmember.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Klachtenprocedure - Heart Member NL","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/heartmember.com\/nl\/klachten\/","og_locale":"nl_NL","og_type":"article","og_title":"Klachtenprocedure - Heart Member NL","og_description":"Klachtenprocedure Ondanks dat wij altijd ons uiterste best doen om je zo goed mogelijk te helpen, maken ook onze medewerkers helaas wel eens een foutje. Wij begrijpen dat het erg vervelend kan zijn als je bestelling niet zoals gewenst verloopt. We streven er dan ook naar om onze service zo compleet mogelijk te maken. Daarom [&hellip;]","og_url":"https:\/\/heartmember.com\/nl\/klachten\/","og_site_name":"Heart Member NL","article_modified_time":"2026-07-08T08:57:37+00:00","twitter_card":"summary_large_image","twitter_misc":{"Geschatte leestijd":"1 minuut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/heartmember.com\/nl\/klachten\/","url":"https:\/\/heartmember.com\/nl\/klachten\/","name":"Klachtenprocedure - Heart Member NL","isPartOf":{"@id":"https:\/\/heartmember.com\/nl\/#website"},"datePublished":"2026-07-08T08:57:29+00:00","dateModified":"2026-07-08T08:57:37+00:00","breadcrumb":{"@id":"https:\/\/heartmember.com\/nl\/klachten\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/heartmember.com\/nl\/klachten\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/heartmember.com\/nl\/klachten\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/heartmember.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Klachtenprocedure"}]},{"@type":"WebSite","@id":"https:\/\/heartmember.com\/nl\/#website","url":"https:\/\/heartmember.com\/nl\/","name":"Heart Member","description":"","publisher":{"@id":"https:\/\/heartmember.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/heartmember.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/heartmember.com\/nl\/#organization","name":"Heart Member NL","url":"https:\/\/heartmember.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/heartmember.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/heartmember.com\/app\/uploads\/sites\/2\/2025\/11\/Heart-Member.svg","contentUrl":"https:\/\/heartmember.com\/app\/uploads\/sites\/2\/2025\/11\/Heart-Member.svg","width":434,"height":115,"caption":"Heart Member NL"},"image":{"@id":"https:\/\/heartmember.com\/nl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/pages\/2435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/comments?post=2435"}],"version-history":[{"count":2,"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/pages\/2435\/revisions"}],"predecessor-version":[{"id":2437,"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/pages\/2435\/revisions\/2437"}],"wp:attachment":[{"href":"https:\/\/heartmember.com\/nl\/wp-json\/wp\/v2\/media?parent=2435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}