{"id":2439,"date":"2026-07-08T10:01:48","date_gmt":"2026-07-08T09:01:48","guid":{"rendered":"https:\/\/heartmember.com\/fr\/?page_id=2439"},"modified":"2026-10-15T15:51:56","modified_gmt":"2026-10-15T13:51:56","slug":"droit-de-retractation","status":"publish","type":"page","link":"https:\/\/heartmember.com\/fr\/droit-de-retractation\/","title":{"rendered":"Droit de r\u00e9tractation\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c125663\" id=\"strong-droit-de-retractation-strong\" data-block-id=\"c125663\"><style>.stk-c125663 {margin-top:50px !important;margin-bottom:50px !important;}.stk-c125663 .stk-block-heading__text{font-size:50px !important;}@media screen and (max-width:999px){.stk-c125663 .stk-block-heading__text{font-size:50px !important;}}<\/style><h1 class=\"stk-block-heading__text\"><strong>Droit de r\u00e9tractation<\/strong>&nbsp;<\/h1><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Vous disposez d&rsquo;un d\u00e9lai de 14 jours pour vous r\u00e9tracter du contrat sans avoir \u00e0 justifier votre d\u00e9cision. Vous trouverez sur cette page plus d&rsquo;informations sur le droit de r\u00e9tractation et les conditions qui s&rsquo;y appliquent.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-70cf154\" id=\"strong-droit-de-retractation-pour-les-produits-strong\" data-block-id=\"70cf154\"><h2 class=\"stk-block-heading__text\"><strong>Droit de r\u00e9tractation pour les produits<\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Vous avez le droit de nous informer, dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande, que vous souhaitez vous r\u00e9tracter. Apr\u00e8s cette notification, vous disposez d\u2019un d\u00e9lai suppl\u00e9mentaire de 14 jours pour renvoyer le produit.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Vous pouvez nous notifier votre r\u00e9tractation par une d\u00e9claration claire, par exemple par e-mail ou par courrier postal. Vous pouvez utiliser le formulaire europ\u00e9en type de r\u00e9tractation, mais ce n\u2019est pas obligatoire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Vous \u00eates autoris\u00e9 \u00e0 examiner le produit comme vous le feriez dans un magasin physique. Si le produit a \u00e9t\u00e9 utilis\u00e9 au-del\u00e0 de ce qui est n\u00e9cessaire pour l\u2019examiner, nous pouvons facturer une d\u00e9pr\u00e9ciation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Nous vous demandons de renvoyer le produit, dans la mesure du possible, complet, en bon \u00e9tat et dans son emballage d\u2019origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Pour les commandes compos\u00e9es de plusieurs livraisons partielles, le d\u00e9lai de r\u00e9tractation court \u00e0 compter du jour o\u00f9 vous avez re\u00e7u le dernier produit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Les frais de retour sont \u00e0 votre charge, sauf indication contraire.<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-766dfd2\" id=\"strong-consequences-de-la-retractation-strong\" data-block-id=\"766dfd2\"><h2 class=\"stk-block-heading__text\"><strong>Cons\u00e9quences de la r\u00e9tractation<\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Si vous r\u00e9siliez le contrat, nous vous rembourserons tous les paiements que vous avez effectu\u00e9s jusqu\u2019\u00e0 ce moment-l\u00e0 dans les plus brefs d\u00e9lais et au plus tard dans les 14 jours suivant la r\u00e9ception de votre notification de r\u00e9siliation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">En cas de retour, nous pouvons diff\u00e9rer le remboursement jusqu\u2019\u00e0 ce que nous ayons re\u00e7u le produit ou jusqu\u2019\u00e0 ce que vous ayez fourni la preuve de son envoi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Nous effectuons le remboursement via le m\u00eame moyen de paiement que celui utilis\u00e9 pour le paiement initial, sauf accord contraire explicite.<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c71970f\" id=\"adresse-de-retour\" data-block-id=\"c71970f\"><h2 class=\"stk-block-heading__text\">Adresse de retour&nbsp;<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Medisol B.V.<br>Mercuriusweg 12<br>4382 NL Vlissingen<br>Pays-Bas\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Droit de r\u00e9tractation&nbsp; Vous disposez d&rsquo;un d\u00e9lai de 14 jours pour vous r\u00e9tracter du contrat sans avoir \u00e0 justifier votre d\u00e9cision. Vous trouverez sur cette page plus d&rsquo;informations sur le droit de r\u00e9tractation et les conditions qui s&rsquo;y appliquent.&nbsp; Droit de r\u00e9tractation pour les produits Vous avez le droit de nous informer, dans un d\u00e9lai [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2439","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Droit de r\u00e9tractation\u00a0 - Heart Member FR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heartmember.com\/fr\/droit-de-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Droit de r\u00e9tractation\u00a0 - Heart Member FR\" \/>\n<meta property=\"og:description\" content=\"Droit de r\u00e9tractation&nbsp; Vous disposez d&rsquo;un d\u00e9lai de 14 jours pour vous r\u00e9tracter du contrat sans avoir \u00e0 justifier votre d\u00e9cision. 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