{"id":2435,"date":"2026-07-08T09:57:29","date_gmt":"2026-07-08T08:57:29","guid":{"rendered":"https:\/\/heartmember.com\/fr\/?page_id=2435"},"modified":"2026-10-01T09:52:02","modified_gmt":"2026-10-01T07:52:02","slug":"procedure-de-reclamation","status":"publish","type":"page","link":"https:\/\/heartmember.com\/fr\/procedure-de-reclamation\/","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c125663\" id=\"procedure-de-reclamation\" data-block-id=\"c125663\"><style>.stk-c125663 {margin-top:50px !important;margin-bottom:50px !important;}.stk-c125663 .stk-block-heading__text{font-size:50px !important;}@media screen and (max-width:999px){.stk-c125663 .stk-block-heading__text{font-size:50px !important;}}<\/style><h1 class=\"stk-block-heading__text\">Proc\u00e9dure de r\u00e9clamation\u00a0<\/h1><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">M\u00eame si nous mettons toujours tout en \u0153uvre pour vous aider au mieux, il arrive malheureusement que nos collaborateurs commettent une petite erreur. Nous comprenons que cela puisse \u00eatre tr\u00e8s d\u00e9sagr\u00e9able lorsque votre commande ne se d\u00e9roule pas comme pr\u00e9vu. C\u2019est pourquoi nous nous effor\u00e7ons d\u2019offrir un service aussi complet que possible.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">C\u2019est pourquoi nous vous invitons \u00e0 nous faire part de toute r\u00e9clamation ou suggestion visant \u00e0 am\u00e9liorer notre service. Vous pouvez toujours nous transmettre vos suggestions par t\u00e9l\u00e9phone au 0366881180<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Vous avez une r\u00e9clamation ? Dans ce cas, nous vous prions de bien vouloir envoyer les \u00e9l\u00e9ments suivants par e-mail \u00e0\u00a0<a href=\"mailto:support-fr@heartmember.com\">support-fr@heartmember.com<\/a><\/p>\n\n\n\n<ul style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\" class=\"wp-block-list\" data-block-type=\"core\">\n<li data-block-type=\"core\">Une description de la r\u00e9clamation\u00a0<\/li>\n\n\n\n<li data-block-type=\"core\">Le num\u00e9ro de commande ou de facture concern\u00e9 par la r\u00e9clamation\u00a0<\/li>\n\n\n\n<li data-block-type=\"core\">Le nom et les coordonn\u00e9es de la personne \u00e0 contacter\u00a0<\/li>\n\n\n\n<li data-block-type=\"core\">Le cas \u00e9ch\u00e9ant, la mesure corrective souhait\u00e9e\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Nous traiterons votre r\u00e9clamation d\u00e8s r\u00e9ception et vous ferons parvenir une r\u00e9ponse d\u00e9taill\u00e9e dans un d\u00e9lai de 14 jours.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Proc\u00e9dure de r\u00e9clamation\u00a0 M\u00eame si nous mettons toujours tout en \u0153uvre pour vous aider au mieux, il arrive malheureusement que nos collaborateurs commettent une petite erreur. Nous comprenons que cela puisse \u00eatre tr\u00e8s d\u00e9sagr\u00e9able lorsque votre commande ne se d\u00e9roule pas comme pr\u00e9vu. C\u2019est pourquoi nous nous effor\u00e7ons d\u2019offrir un service aussi complet que possible.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2435","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proc\u00e9dure de r\u00e9clamation\u00a0 - Heart Member FR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heartmember.com\/fr\/procedure-de-reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proc\u00e9dure de r\u00e9clamation\u00a0 - Heart Member FR\" \/>\n<meta property=\"og:description\" content=\"Proc\u00e9dure de r\u00e9clamation\u00a0 M\u00eame si nous mettons toujours tout en \u0153uvre pour vous aider au mieux, il arrive malheureusement que nos collaborateurs commettent une petite erreur. 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